Handcrafted leather archery goods

We ship via contract with FedEx and DHL courier services, which provides us and all our customers with the assurance that every package has a tracking number, can be tracked on the courier services’ websites, and in the event of a lost package, not only do we compensate the customer by sending a new product, but the carrier services also compensate us for losing our package.

In over two thousand packages, this has only happened three or four times, and the compensation process went smoothly. Using courier services means our shipping cost is higher than if we used postal services, but it is much faster. This is why, with express shipping, our package can reach the USA in 3 days.

Initially, we chose postal shipping, but due to the agreement between Hungary and the USA, Hungarian Post packages are not trackable once they leave the country, making shipping unmonitorable. This resulted in more lost packages in a short time than we have ever had with the courier services. Therefore, we ask all customers to view the shipping cost as a guarantee, ensuring that the product will definitely reach them.

All of our products can be personalized, but each to a different extent. Initials or nicknames can be added to orders free of charge. Other pattern changes or any engraving required incur an additional fee, currently 10 EUR per product.

• – Archery ring: max. 3 characters
• – Forearm guard: letters or nicknames
• – Quiver: letters or nicknames

It is possible to choose runes and even have quotes engraved on any part of the product by mutual agreement.

Regarding patterns, we do not work with any material that is under copyright protection. Therefore, we ask interested parties not to request replicas (e.g., equipment from movies) as we do not take on such risks.

If personalization involves a unique design, we ask customers to consider that the preparation and execution of laser engraving may increase production time. Since this is always a premium service, consultation is necessary. After all details are finalized, I will create a private listing on the Etsy platform that includes the cost of personalization, which the customer can then pay for there.

At this point, we will also discuss the expected delivery time, as the complexity of the design will determine the estimated production time.

When selecting our packaging, as with our raw materials, the most important considerations for us were safety, environmental protection, and sustainability. Initially, we packed our products in recycled cardboard boxes, but as the number of orders increased, packaging began to require so much time that we had to reconsider our approach.

This led us to choose a small, local packaging manufacturer located just 10 km from our home, which produces packaging materials from FSC paper. You can find more information about FSC here: https://fsc.org/en.

Our packaging is clean, practical, and harmoniously matches our products. We do not include unnecessary paper materials in the package, only the amount needed to aesthetically protect the product.

The best feedback on the quality of our customer service is the STAR SELLER BADGE present in the Etsy system.

This is the qualification criteria for Star Seller, based on the last three months of your shop data:

• – Message response rate: 95%+ of first messages in a thread are responded to within 24 hours. This stat is only considered if you receive new messages during the review period.
• – On-time shipping & tracking: 95%+ of orders ship on time with tracking or with a shipping label purchased on Etsy.
• – Ratings average: Your average rating is 4.8 or higher.
• – You must also meet a minimum of 5 orders and $300 in sales during the 3-month review period, and you must have been on Etsy’s platform for 90 days since your first sale.

Despite our best efforts, we occasionally lose the badge for a month. This usually happens due to some impediment, such as not being able to respond to the first message within 24 hours (for example, the app notification isn’t working, so we don’t receive alerts about incoming messages), or due to family events, we might not manage to administer the shipping of packages on time (we are raising a child with Asperger’s and ADHD).

However, we always do everything we can to ensure our customers do not suffer any disadvantage. If we are delayed in shipping due to circumstances, we typically send the package express at our own cost.

I (Erika) handle this task alone because, of the two of us, only I speak English. Therefore, occasionally, difficulties arise, for which we apologize in every case.

Our customer service motto is this:

“You need to know that as a small family business, the most important thing for us is the satisfaction of our customers. Over the years, it has become the heart and driving force of our business.”

The speed and accuracy of our shipping are ensured by FedEx and DHL. Both companies place great emphasis on ensuring their packages arrive within the promised delivery time, even during the busiest Christmas shipping season. There was a year when an order placed early on December 19th still arrived safely before Christmas (we usually don’t accept orders this late, but this was an exception arranged privately).

Our typical production time is two weeks, as this allows us to maintain efficient continuous production and adhere to drying times. However, we always make sure to have prepared, semi-finished products on hand, so if an order with a closer deadline comes in, we can meet that demand as well.

The only requirement is that the customer must provide an exact date and confirm with us in advance to ensure the selected product can be completed by the specified deadline.

After selecting the product, you have the option to choose either standard or express shipping. Since we only ship via courier services, we ask all our customers to enter their phone number in the personalization box. This will be needed for shipping.

**Standard shipping**:
– 5-6 business days to the USA
– 7-8 business days to Australia and surrounding areas
– 2-3 business days to Europe

**Express shipping**:
– Guaranteed 3 days
– Australia, unfortunately, takes 4-5 days even with express shipping.

If a customer is uncertain about the shipping time, we can provide the exact expected arrival date after verifying the address in advance.

Our products are not sold from stock but are made to order. Therefore, the order processing time is 2 weeks after receiving the order. This time can be shorter if the customer needs the product urgently, for example, for a birthday or other event. In such cases, with prior arrangement, we can prioritize the order on our list and do everything possible to ensure the product arrives on time.

We can only guarantee and take deadlines into account if the customer informs us of them. Therefore, we encourage all interested parties to contact us if they have any deadlines, as our stated shipping times are for informational purposes only.

Our packages can be delivered without a signature. If you would like to change this, please indicate it when placing your order.

We do not ship to P.O. Boxes.

Without exception, all our packages have tracking, which we provide on the Etsy platform upon order fulfillment.

If a package is marked as delivered by the courier service but the recipient has not received it, please first contact your local branch and inform us of the situation. We will also contact the intermediary.

In case of a damaged package, please ask the courier to document the damage and take photos at the time of receipt. We also request photos of the damaged product when you unpack the package. Please send these photos to us, as this allows us to file a compensation claim with the courier service. Naturally, we will take care of the replacement product free of charge in such cases.

Our products are subject to customs procedures outside the European Union, and it is the responsibility of the buyer to ensure timely payment of any applicable customs duties. You can find information about the customs threshold amounts here:

We only exchange products if they are returned in perfect condition and in their original packaging, if they did not meet expectations for any reason or if the recipient did not like them. In this case, the buyer pays the return shipping cost.

Personalized products cannot be returned.

In accordance with European Union regulations, orders can be canceled at any time within 14 days following delivery. Upon return of the product, we will refund the purchase value along with the shipping cost. Return shipping is the responsibility of the buyer.

Orders can be canceled in writing within 12 hours of placing the order.

We offer a comprehensive one-year warranty, with the return shipping cost borne by the buyer. If straps are lost, we can send replacements at any time for a fee. If a strap breaks (although this has never happened so far), we will replace it free of charge.

In case of disassembled buckles or rivets (which has also not happened so far), we ask our customers to seek the help of a local leatherworker or cobbler to avoid shipping the product back and forth across oceans.

Our products require regular maintenance, for which colorless, beeswax-based shoe care creams are the most suitable. With average use, it is recommended to treat the leather every six months to prevent drying and cracking.

Although leather can withstand exposure to rain, its color may fade, and it can become spotted with rain marks. Due to the acidity of rain, drops should be wiped off immediately to avoid water spots on the product. For use in rainy areas, regular use of a leather waterproofing spray is strongly recommended.

Antiqued products may wear and develop a patina over time due to regular friction. If this is bothersome to the user, we are happy to share the brand and source of touch-up paint.

We do not take responsibility for damages resulting from usage.

For any issues that arise, please feel free to contact us at any time, and we will do our best to resolve the difficulties, even from a distance.

We do not accept returns for personalized products.